Session 1: View From the Top
Hear from the Executive Suite about current business drivers and the value senior executives expect to gain from the travel & meetings supply chain.   

Moderator:
Mike Koetting, Executive Vice President, Global Supplier Management, Carlson Wagonlit Travel

Panelists:
Gregg Brandyberry, Vice President, Global Systems & Operations, GlaxoSmithKline
Anthony Santiago, Chief Procurement Officer, Wellpoint

Session 2:  Consumption Management – Managing Your Money Before It’s Spent | View Presentation
Learn how progressive companies have developed strategic approaches to their travel and meetings spend that are yielding impressive results in terms of cost containment, improved employee productivity, and lower carbon emissions.   Highlights include: technologies that support pre-trip/event analysis as well as the latest in collaborative technology trends.

Moderator:
Shelly Terry, Senior Director, Corporate Market Strategy, Sabre Holdings

Panelists:
Jane Gardner, Senior Manager, Global Travel, Cisco Systems, Inc.
Tamara Gordon, Global Travel & Meetings Manager, UnitedHealth Group
Donna LaBarge, Director of Global Travel, Yahoo!

Luncheon

Keynote: 2009 Global Economic Outlook | View Presentation

Presenter:
Dr. Peter Morici, Professor of International Business, Robert H. Smith School of Business, the University of Maryland

To many economists, the current financial meltdown is no surprise -- only its swiftness. Given the global nature of the crisis and complexity of issues, uncertainty and volatility are now the prevailing currencies. Dr. Peter Morici, Professor of International Business, Robert H. Smith School of Business, the University of Maryland, and a frequent national commentator on the economic crisis, will put the macroeconomic outlook into clear focus and its implications for businesses, including how new trade, monetary and fiscal policies that will likely shape the outcomes.

Session 3 - Contract Management – Creating Value-Based Business Relationships in the Service Categories | View Presentation
Given the unique challenges of contract management in the T&E and meetings categories, what techniques can be used to create a more effective, comprehensive contract management process?  This session explores how to develop an outcome-based approach to cost and value--from risk evaluation and relationship segmentation, through to transition management (signature to implementation) and performance monitoring/measurement.   

Moderator:
Katharine Kawamoto, Vice President, Research & Advisory Services, IACCM

Panelists include: 
Maureen Brady, SVP and Managing Director of Global Business Solutions, EMEA, BCD Travel
Kevin Potts, Vice President of Marketing and Product Management, Emptoris
Steven Schoen, Director Travel Management, Siemens Shared Services, LLC

Session 4 - Travel and Meetings Expense Management – Evaluating Your Technology Options & Investments | View Presentation
This session examines different systems and processes that improve data automation, consolidation, systems integration and spend visibility.  Takeaways include a checklist to help you assess the ROI of making these technology investments in the first place and what trends are on the horizon.

Moderator:
Raj Singh, Chief Operating Officer, Concur

Presenters:
Mark Hennenfent, Vice President, DeutscheBank
Jennifer Steinmann, Principal, Deloitte Consulting

5:30PM – 7:30PM 

Cocktail Reception
Sponsored by the Westin and the Charlotte Regional Visitors Authority
 

TRAVEL SERVICES INDEX®- A New System for Evaluating and Rating Travel Services Providers

The managed travel industry has no shortage of technology solutions, but the one tool that’s yet to be developed is an independent Travel Supplier Ratings System- until now.  NBTA had previously produced the Managed Travel Indexsm which provided a comprehensive benchmarking tool for travel buyers to measure the overall effectiveness of their program. In this session, Andrew Menkes, CEO of Partnership Travel Consulting which developed the MTI, will unveil a new tool that will allow travel buyers to rate and compare travel services, including airlines, hotels car rental, TMC, OBT and other travel services providers including major airports around the world.

Presenter: Andy Menkes, CEO, Partnership Travel Consulting

Session 5 - Metrics & Reporting –  Driving Data in Service of Strategic Decision Making | View Presentation
This session focuses on defining key financial measures for travel & meetings, especially in an environment of rising costs.  Moreover, we’ll examine how best to communicate the value of managed programs in language that resonates with senior management.  

Presenters include:
Cindy D’Aoust, Senior Vice President, Maritz
Dale Eastlund, Senior Director, CWT Solutions Group

Session 6 - Business Process Outsourcing (BPO) Trends – Anticipating the Future | View Presentation
This session offers a provocative look at where business is heading in terms of BPO and how indirect procurement fits in to overall trends.  Whether your organization views travel & meetings (or aspects thereof) as a core function or seeks to leverage cost savings thru BPO in this arena, you’ll gain invaluable insights on the business case behind the make vs buy dynamic. 

Presenter:
Robert Murphy, Vice President, General & BTO Sourcing, Global Procurement, IBM Corporation 

Closing Luncheon & Keynote: Restoring U.S. Prestige: The President's Top Priority 

Presenter:
Katty Kay, Washington Correspondent, BBC World News America

The world’s eyes will be on the United States and the new administration as they attempt to solve the current economic crisis.  Their strategy with be analyzed and critiqued the world over.  America’s attempts to "go it alone" on major global issues in recent years has cost the country credibility internationally. Yet in efforts at tackling the economy, fighting terrorism, stabilizing Middle East policy, the U.S. truly needs its allies. BBC News reporter Katty Kay checks the pulse and sentiment towards the U.S. by its allies and others. She then works to answer the question "what does the president need to do to restore America's prestige internationally and reinvigorate its leadership role around the world." Anti-Americanism, she says from the viewpoint of a correspondent who has lived in countries around the world, is not permanent. Kay outlines how, with skillful diplomacy and strategic initiatives, the U.S. can restore its global standing.